faqs

frequently asked questions

  • Q. What is Community Nursing Support and who do you help?

    Community Nursing Support is a Dubbo-based NDIS provider offering personalised care and support services to people living with disability. We assist NDIS participants of all ages in achieving independence, confidence, and better quality of life.

  • Q. How do I get started with your services?

    Getting started is easy! Contact us via phone, email, or the website. We’ll organise a consultation to understand your needs, goals, and how we can support you best.

  • Q. Can you help me understand or manage my NDIS plan?

    Absolutely. We can help you interpret your NDIS plan, identify what services you're eligible for, and support you in coordinating your supports.

  • Q. Do you provide services outside of Dubbo?

    While we are based in Dubbo, we offer services across Central NSW and nearby areas. Contact us to discuss your location and needs.

  • Q. Can I change or cancel a service booking?

    Yes. We understand things change. We just ask that you give us adequate notice (as per our cancellation policy) so we can accommodate you or offer support at another time.

  • Q. Are your support workers trained and qualified?

    Yes. All our staff undergo thorough training, background checks, and ongoing professional development to ensure they deliver safe, compassionate, and high-quality care.

Expert Medication Management

  • Q. Who administers medication under this service?

    Our qualified and experienced nursing staff administer medication as per your NDIS plan and doctor's instructions.

  • Q. Can you help manage multiple prescriptions?

    Yes, we help organise and monitor multiple medications, ensuring safe and timely administration.

  • Q. Do you offer support for clients who self-manage their medication?

    We provide training and supervision for clients wishing to self-manage, depending on their capacity and comfort.

Comprehensive Disability Support

  • Q. What does your comprehensive disability support service include?

    Our support includes personal care, mobility assistance, community access, and help with daily tasks tailored to individual NDIS goals.

  • Q. Can I choose the type of support worker I prefer?

    Yes, we match you with support workers based on your preferences, personality, and specific needs to ensure comfort and consistency.

  • Q. Do you support people with high-complexity needs?

    Absolutely. We have trained staff to assist clients with complex physical, intellectual, or psychosocial needs.

Engaging Community Activities

  • Q. What kind of community activities do you organise?

    Activities include social outings, hobby groups, arts and crafts, fitness classes, and volunteering – all designed to enhance social inclusion and independence.

  • Q. Can the activities be tailored to individual interests?

    Yes, we personalise activities to align with your hobbies, goals, and social preferences.

  • Q. Is transport provided for these activities?

    Absolutely. We have trained staff to assist clients with complex physical, intellectual, or psychosocial needs.

In-Home and Complex Care

  • Q. What does your in-home care service involve?

    We assist with daily living needs such as showering, dressing, mobility, meal prep, and overnight support—all in the comfort of your home.

  • Q. Do you offer 24/7 complex care support?

    Yes, we provide round-the-clock care for participants with complex medical or behavioural needs.

  • Q. How do you ensure safety for clients with high-care needs?

    Our staff undergo advanced training, and we work closely with health professionals to ensure a safe and consistent care environment.

Daily Living Skill Building

  • Q. What life skills can you help me develop?

    We support skills like cooking, personal hygiene, using public transport, managing money, and maintaining a routine.

  • Q. Is this service one-on-one or group-based?

    We offer both options based on your preference and goals. One-on-one support ensures personalised attention.

  • Q. How does this help with NDIS goals?

    Life skills training builds your independence, helping you achieve long-term NDIS objectives around self-care and community participation.

Home and Garden Maintenance

  • Q. What’s included in your garden and home maintenance services?

    Services include lawn mowing, pruning, weeding, outdoor cleaning, rubbish removal, and safety checks around your home.

  • Q. Are these services available under my NDIS plan?

    Yes, if your plan includes assistance with maintaining a safe and accessible home environment, these services can be funded.

  • Q. Do you offer one-off clean-up services?
    Yes, we offer both regular maintenance and one-off clean-up or yard restoration services based on your needs. { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{ "@type": "Question", "name": "What is Community Nursing Support and who do you help?", "acceptedAnswer": { "@type": "Answer", "text": "Community Nursing Support is a Dubbo-based NDIS provider offering personalised care and support services to people living with disability. We assist NDIS participants of all ages in achieving independence, confidence, and better quality of life." } },{ "@type": "Question", "name": "How do I get started with your services?", "acceptedAnswer": { "@type": "Answer", "text": "Getting started is easy! Contact us via phone, email, or the website. 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